HElP CENTER

Please read the following terms carefully before using our services and purchasing our Bluetooth speaker products. These terms are designed to help you understand our policies and procedures to ensure that your shopping experience is smooth and pleasant.

  1. Order Processing
    Order Confirmation: Your order will be confirmed and a confirmation email will be sent after we receive the order. Please make sure to provide a correct email address so that you can receive timely order status updates.
    Shipping Time: We will process and ship within 2 business days after receiving the order confirmation. The specific shipping time depends on the selected shipping method and destination.
  2. Payment Method
    We accept a variety of payment methods, including credit cards, debit cards and online payment platforms. All transactions are encrypted to protect your financial security.
  3. Return and Exchange Policy
    Return: If you are not satisfied with the Bluetooth speaker you purchased, you can apply for a return within 30 days after receiving the goods. The product must be unused and with the original packaging and all accessories.
    Exchange: If the goods you received have any manufacturing defects or are not delivered as ordered, please contact us in time and we will provide you with a replacement service.
    Return shipping costs: Return shipping costs are the responsibility of the customer, unless it is due to an error caused by us (such as sending the wrong item or a defective product).
  4. Product Warranty
    All Bluetooth speakers are covered by a warranty of at least one year, effective from the date of purchase. Please keep your proof of purchase for service during the warranty period.
  5. Privacy Policy
    We are committed to protecting your privacy and will not sell or otherwise disclose your personal information to third parties. Please refer to our Privacy Policy to learn how we collect and use your information.
  6. Contact Us
    If you have any questions or need further assistance during the shopping process, please feel free to contact our customer service team. You can contact us through the contact form on our official website, email or phone, and we will provide you with timely support.
  7. Modification of Terms
    We reserve the right to modify these terms at any time. The modified terms will be posted on the website and will take effect immediately. By continuing to use our services, you accept the new terms.
    Thank you for choosing us echotune.online, we look forward to providing you with an excellent audio experience!
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