When you shop at echotune.online, we are committed to ensuring that you are satisfied with your Bluetooth speaker purchase. If you are not completely satisfied with your order, please refer to the refund terms below:
- Refund Application
Application Time: You have 30 days from the date you received the product to apply for a refund. Please note that applications after this period will not be accepted.
Refund Conditions: The product to be refunded must be unused, in its original packaging and with all accessories, and accompanied by proof of purchase. - Refund Process
Application Steps:
Please contact our customer service team through our website contact form or email to explain the refund request and provide the order number and relevant information.
After you submit your application, our customer service team will confirm the return with you and provide detailed return instructions.
Return Address: Please send the product back to the address provided by customer service. Please be sure to use a trackable mailing method to ensure the safety of the return.
- Refund Processing
Refund Time: Once we receive the returned product and confirm its condition, the refund will be processed within 3-7 business days. The refund will be returned to your original payment account.
Refund amount: The refund will be deducted from the initial shipping cost. If the return is due to product quality issues, the shipping cost will be borne by us. - Non-refundable situations
The following situations are not applicable for refunds:
The product has been used or damaged and cannot be sold in its original condition.
Refund application after more than 30 days.
Special price or customized products (if it is clearly stated that refunds are not supported).
- Exchange of goods
If you want to exchange the product, please inform the customer service when applying for a refund, and we will assist you in processing the exchange. - Customer Service
For any questions or further information related to refunds, please feel free to contact our customer service team. We will do our best to help you and ensure that you have a pleasant shopping experience.
Thank you for choosing our Bluetooth speaker! We value your satisfaction and are committed to providing quality products and services.
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